Terms of Service

Last updated: 28 July 2026

These terms govern your use of the KAZAgenticTech platform and the services we deliver through it. They form a contract between KAZAgenticTech ("we", "us", "our") and the business that subscribes ("you", "your", the "Customer"). By subscribing, signing an order form, or using the platform, you accept these terms.

We have written them in plain English, because that is how we work. Where a term matters commercially, we have said so directly rather than burying it.

1. What you are subscribing to

Depending on your plan, your subscription may include some or all of the following, all delivered as a hosted service:

• Website design, build, hosting and management — the site we build for you and keep online, updated, monitored and secured.
• AI agents and automation — enquiry, content, review and voice agents that run on our infrastructure and on models supplied by third-party AI providers.
• Content and social media management — planning, creation, scheduling and publishing on your behalf.
• The KAZ portal — the dashboard where you configure, monitor and report on the above.
• The AI Opportunity Report — research and analysis delivered as a one-off report or a recurring briefing.

The exact scope, plan, price, billing period and any usage allowances that apply to you are set out in your order form, proposal or plan selection. Where those documents conflict with these terms, those documents win on commercial detail and these terms win on everything else.

2. Your licence — what you may and may not do

For as long as your subscription is active and paid, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your own internal business purposes, for the number of users, workspaces, sites and locations your plan covers.

This licence is a right of access. It is not a sale, an assignment, or a transfer of ownership of any part of the platform. You may not:

• copy, download, decompile, reverse engineer or attempt to extract the source code, models, prompts, agent configurations or underlying software;
• resell, sublicense, rent, white-label or otherwise make the platform available to anyone outside your business, unless we have agreed that in writing;
• use the platform to build or train a competing product or service;
• remove or obscure any proprietary notices, or circumvent usage limits, rate limits or access controls;
• use it unlawfully, to send spam or unsolicited marketing in breach of applicable law, to publish content you have no right to publish, or in any way that damages the platform or other customers.

You are responsible for everything done under your account, including by your staff and anyone you give access to. Keep credentials secure and tell us promptly if you think an account has been compromised.

3. Fees, billing and usage

Subscriptions are billed in advance for each billing period (monthly or annually, as selected). Some elements — AI agent conversations, voice minutes, telephony, message volume, generated content or research runs — carry usage-based charges above the allowance included in your plan. Where that applies, current rates and allowances are shown in your plan details and your usage is visible in the portal.

• Fees are exclusive of VAT and any other applicable taxes, which are added where due.
• Usage above your allowance is billed in arrears at the end of the billing period in which it was incurred.
• Subscriptions renew automatically for a further billing period unless cancelled in line with section 5.
• We may change prices for a renewal period by giving you at least 30 days' notice before that period starts. If you do not accept the change, you may cancel before it takes effect.
• If payment fails or an invoice is more than 14 days overdue, we may suspend access after giving you notice. Suspension does not reduce the fees owed for the period.
• Except where the law requires otherwise, fees already paid for a period are non-refundable, including where you stop using the service part-way through a period.

4. One-off work versus the subscription

Some work is delivered as a project fee rather than a subscription — for example an initial website build, a migration, a bespoke integration or a one-off AI Opportunity Report. Paying a project fee covers the work of building and delivering that item. It does not buy the platform, and it does not entitle you to continued hosting, running, monitoring or support once the subscription that carries those things ends.

5. Term, renewal and cancellation

Your subscription starts on the date stated in your order form (or the date you first get access) and continues for the agreed minimum term, then renews automatically for successive billing periods.

• You may cancel at the end of any billing period by giving us at least 30 days' notice in writing (email is fine), subject to any minimum term you have committed to.
• We may cancel on 60 days' notice, or immediately if you materially breach these terms and do not fix it within 14 days of us telling you, or if you become insolvent.
• Cancelling stops future renewals. It does not refund fees already paid or waive usage charges already incurred.

6. What happens when your subscription ends

This is the part that most clearly distinguishes rented software from owned software, so please read it.

When your subscription ends, your licence to use the platform ends with it. Access to the portal, the AI agents, automations, hosting, monitoring and management stops. Any website, agent or automation we were hosting and running for you stops being hosted and run by us. It is not handed over as a working, self-contained system, because it is not one — it runs on our platform.

• For 30 days after the end date we will keep your data available and will help you export the material you own (see section 7) in a common format. After that period we may delete it, subject to any legal retention obligations and our Privacy Policy.
• Domain names registered in your name remain yours. Where we hold a domain on your behalf we will transfer it to you on request, provided your account is settled.
• Third-party accounts in your own name (for example social media profiles or payment providers) remain yours throughout.
• If you want to keep something running after the subscription ends, talk to us before you cancel. A separate handover or licensing arrangement may be possible, and it is priced separately.

7. Who owns what

You own

• Your business data, customer records, enquiries, bookings and analytics generated from your own operations.
• The content you supply to us — your logos, brand assets, copy, photography and product information.
• Final published creative deliverables produced specifically for you and paid for in full — for example the written copy, images, videos and social posts we create for your brand. We grant you a perpetual licence to keep using those after the subscription ends.

We own

• The KAZAgenticTech platform, portal, infrastructure, source code, databases, APIs and the widget.
• Our AI agent designs, prompts, workflows, scoring models, research engine and the methods behind them.
• Website templates, design systems, components and any reusable tooling, whether or not it was first written during your project.
• Aggregated, de-identified statistics about how the platform is used, which we use to operate and improve it. This never identifies you or your customers.

You grant us a licence to host, process, adapt and display your content and data for the sole purpose of delivering the service to you, and to name you and show your work as a client reference unless you tell us not to.

8. AI-generated output

Parts of the service use artificial intelligence, including third-party models. AI output can be wrong, out of date or misleading, and can occasionally produce confident statements that are not accurate.

• You are responsible for reviewing AI-generated content, replies and recommendations before relying on them or publishing them, and for making sure they are accurate and appropriate for your business.
• Nothing produced by our agents or reports is legal, financial, medical, tax or other professional advice.
• Where you configure an agent to act autonomously (for example answering enquiries or taking bookings without review), you accept responsibility for the actions it takes within the configuration you approved.
• Similar or identical output may be generated for other customers. AI output is not guaranteed to be unique, and rights in it may be limited by law.

9. Third-party services

The platform depends on third-party providers — AI model providers, hosting, telephony, email delivery, analytics, social media platforms and payment processing. Their availability, terms and pricing are outside our control. If a provider changes or withdraws a service, we will find a reasonable equivalent where we can, and tell you if the change affects what you receive. Your use of any third-party service through the platform is also subject to that provider's own terms.

10. Availability, support and changes to the platform

We aim to keep the platform available around the clock and we monitor it continuously, but we do not guarantee uninterrupted service. Planned maintenance is scheduled outside normal UK business hours wherever practical, and we will give notice for anything significant.

Because this is a shared, hosted service, we improve it continuously. Features may be added, changed or retired. We will not materially reduce the core functionality of your plan during a paid period without giving you notice and, if the change is material and unacceptable to you, the option to cancel.

Support is provided by email and through the portal during UK business hours, at the level your plan specifies.

11. Confidentiality

Each of us may learn confidential information about the other. Both of us agree to keep it confidential, use it only to perform this contract, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiver, was already known, or must be disclosed by law.

12. Data protection

Where we process personal data on your behalf, you are the controller and we are the processor. We process it only on your documented instructions, keep it secure, and use sub-processors as described in our Privacy Policy. Where we collect personal data directly from visitors to our own website, we act as controller and that policy applies. You are responsible for having a lawful basis for the personal data you put into the platform and for the messages you ask it to send.

13. Warranties and liability

We will provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the platform is provided "as is" and we exclude all other warranties, including that it will be uninterrupted, error-free, or produce any particular commercial result.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to the extent permitted by law:

• Neither of us is liable for loss of profit, revenue, anticipated savings, goodwill, business opportunity or data, or for any indirect or consequential loss.
• Our total liability arising out of or in connection with this contract in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.

You are responsible for keeping your own records of business-critical data. The export rights in section 6 exist for exactly this reason.

14. Changes to these terms

We may update these terms — for example when we launch new capabilities or when the law changes. We will post the updated version here and change the date at the top. For material changes affecting an active subscription, we will give you at least 30 days' notice by email. Continuing to use the service after that period means you accept the updated terms; if you do not accept them, you may cancel before they take effect.

15. General

• You may not transfer this contract without our written consent. We may transfer it as part of a sale or reorganisation of our business.
• If any part of these terms is found unenforceable, the rest continues to apply.
• Failing to enforce a term is not a waiver of it.
• Nobody other than you and us has rights under this contract.
• Neither of us is liable for failures caused by events genuinely outside our reasonable control.
• These terms, together with your order form and our Privacy Policy, are the entire agreement between us.

16. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. If something goes wrong, please talk to us first — we would far rather fix it than argue about it.